Harassing Phone Calls

Harassing phone calls are classified as the following: obscene, bomb threats, threats to life, kidnapping and threats of bodily harm.

Bright House Networks customers may request a "Trap and Trace" (a copy of their incoming call records) if the situation is urgent or life-threatening. A request by a court (subpoena) for call records is enough justification for a Trap and Trace.

Note: Annoying and unwanted calls such and telemarketing, debt collection, and computer-dialed calls do not warrant a Trap and Trace.

A Trap and Trace may also be used for legal purposes (ie: court cases, child custody, etc).

Customers may initiate a Trap and Trace by filling out the following forms and submitting them with a subpoena:

Click here to view and print the Trap and Trace forms

Trap and Trace forms that are submitted without an accompanying subpoena will be rejected.

Please note that going through the trap and trace process will not prevent unwanted phone calls.  Additionally, Bright House Networks cannot block or prevent specific telephone numbers from calling you.  If you are looking to prevent unwanted phone calls, please contact your local office for information about a telephone number change (a number change fee may apply). 
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© 2010 Bright House Networks

Disclaimer: These tools have been provided for your convenience as a courtesy of the owner free of charge to the public for personal use only. All rights have been reserved by the producer of the software. Bright House Networks, Road Runner, and the software owner assumes no responsibility or liability for their use. Also, we do not offer technical support for these tools, but it can be obtained from the software owner. The products are offered by the software owner to be used free of charge and "as is" with no warranty, and no guarantee of success in preventing malicious software (malware) of any type from entering your computer, or in trying to remove it. However, Bright House Networks security departments have been able to use these tools with some success. We wanted to make you aware of their existence to provide you with additional options in the fight against malware.